One half of the equation
This calculates our handling fee, which is what we charge to source, order and manage your purchases. It does not calculate what you save, and on most orders the saving is the larger number. Work out the fee below, then see how the service runs end to end on the furniture concierge page.
Four parts, shown separately
A base fee covering the core procurement work, an item handling fee reflecting how many pieces there are to manage, a supplier element reflecting how many separate orders have to be coordinated, and a value element on the order total. You see each one rather than a single opaque figure.
You buy directly, we act for you
We act as your agent rather than as a reseller. Invoices are raised in your name at the trade price, so the warranty and your consumer rights sit directly between you and the supplier, and every trade discount is passed on in full rather than absorbed as margin.
Confirmed before anything is ordered
This gives you an estimate. The real figure comes with your written proposal, item by item, alongside the discount on each and your total saving against retail. Nothing is ordered until you approve it.
The work behind the number
Whichever way the fee is made up, this is what it pays for.
- Sourcing and checking availability across every brand on your list
- Securing trade pricing and confirming the discount on each item in writing
- Placing the orders in your name, so the invoice, the warranty and your consumer rights sit directly between you and the supplier
- Coordinating deliveries across suppliers with very different lead times
- Tracking every order and chasing when something slips, without you having to ask
- Reporting faults and chasing the supplier through to resolution, with anything protracted flagged to you before we spend more time on it
- Keeping your account open for six to twelve months, so you can order in stages
Most problems are settled in a handful of exchanges with the supplier, and that is included. Occasionally something becomes protracted: a claim that drags on for weeks, a supplier who stops responding, a dispute that needs formal escalation. If that happens we will tell you where it stands and what further time would involve, and agree it with you rather than quietly absorbing it or quietly billing for it. What we will not do is hand it back to you and wish you luck.
If something has to go back
We can manage returns and exchanges on your behalf rather than leaving you to argue with a supplier. It is charged separately from the procurement fee, because it is work that only some orders need.
- A charge per return request, covering the arrangement and the correspondence
- A further charge per item within that request
- Separate from any restocking charge or return shipping the supplier applies
- Every cost confirmed with you before we proceed with anything
Where an item arrives damaged or is not what was ordered, that is a fault rather than a return, and we chase it with the supplier as part of the service at no additional charge. The charges above apply where you have changed your mind or want to exchange something that arrived as specified.
What people ask about the fee
How is the procurement handling fee calculated?
It has four parts, shown separately rather than as one figure: a base fee covering the core procurement work, an item handling fee reflecting how many pieces there are to manage, a supplier element reflecting how many separate orders have to be coordinated, and a value element calculated on the order total. The calculator above gives you an estimate. The real figure is confirmed in your written proposal before anything is ordered.
Who am I actually buying from?
The supplier, not us. We act as your agent rather than as a reseller, so purchase invoices are raised in your name. That means the warranty and your consumer rights sit directly between you and the supplier rather than passing through us, and it is why the trade discount is passed on in full rather than absorbed as margin.
Is the handling fee included in the price of the furniture?
No. You see the trade price and you pay the trade price. Trade discounts are passed on in full, and the handling fee sits alongside them rather than hidden inside them. On most orders the discount is comfortably the larger figure.
What does the handling fee cover?
Sourcing and checking availability, securing trade pricing, placing orders in your name, coordinating deliveries across suppliers with different lead times, tracking orders and chasing when something slips, and reporting faults and chasing suppliers through to resolution. Where something becomes protracted we agree any further time with you first rather than absorbing it or billing for it unannounced. Your account also stays open for six to twelve months so you can order in stages.
Does the estimate include VAT?
No. The figures shown are exclusive of MwSt at 19 per cent, which is added to the handling fee. The furniture itself is invoiced by the supplier, so any VAT on the goods is applied by them at the rate for the country you are buying in.
What does it cost to return or exchange something?
Returns and exchanges are charged separately from the procurement fee, as a charge per return request plus a further charge per item within that request. That sits apart from any restocking charge or return shipping the supplier applies, and every cost is confirmed with you before we proceed. Where an item arrives damaged or is not what was ordered, that is a fault rather than a return and we chase it as part of the service at no additional charge.
Do I need to have used your design service to use furniture procurement?
No. It is a stand-alone service. Send us a list you have put together yourself, or one another designer produced, and we will price it with the discount on each item shown before you commit to anything.
Get the real number
An estimate is useful for planning. A proposal is what you decide on. Send us your list and we will come back with availability, trade pricing, the discount on every item, your total saving against retail and the handling fee, all in writing, before you commit to anything.
How the service works
What we take on, how orders are placed in your name, and where the discounts come from.
Furniture conciergeCheck the discounts yourself
Every brand in our network with its trade discount published, so you can look up the pieces you already have in mind.
Supplier networkYou do not need to have worked with us before. Send us your list and we will price it.
Tell us what you'd like to buy
Add the pieces you're considering and we'll come back within five working days with trade pricing, the discount on each item and your total saving against retail. You don't need to have worked with us before, and there's no obligation to proceed.
Links are the most useful thing you can give us. A product page URL removes all guesswork about which model, size and finish you mean. SKU or product codes help too. If you only have a photograph, add what you can and tell us in the notes.
Your enquiry has been saved as a CSV file. Open your email app, attach that file and send it to us. The button below starts the email for you.
Open in your email appSend us the file and we'll check availability and current trade pricing on every item. You'll receive a written proposal within five working days showing the discount on each piece and your total saving. Because we act as your agent rather than as a reseller, the supplier invoices you directly in your name, so VAT on the goods is applied by them at the rate for your delivery country. Our handling fee is shown separately and excludes MwSt at 19 per cent. Nothing is ordered until you approve it.
Our discounts come off the recommended retail price, so we can't beat an item that's already in a sale or promotion. If something on your list is currently reduced, buying it direct while the offer runs will usually be the better deal, and we'll tell you when that's the case rather than quietly quoting more. Seasonal events like Black Friday work the same way. It's worth including those items anyway so we can compare properly.